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Shipping / Returns

Booth Medical Equipment Terms and Conditions


Shipping Information

  • We ship to both domestic and international locations. Where restricted by export law, some products may not be shipped to an international destination.
  • Shipping rates for most items are determined by weight. All weights will be rounded up to the nearest pound.

Return Merchandise Authorization

  • Call us immediately if you receive a damaged shipment or non-functional product.
  • All product returns must be authorized in advance by contacting Booth Medical Equipment.
  • Unauthorized returns will be refused and returned to you at your expense.

Return Guidelines

  • You may return new, unopened items within 7 business days upon delivery.
  • Full credit or exchange will be allowed for defective products upon receipt.
  • All non-defective returned items are subject to a 20% restocking fee plus shipping charges.
  • All returned items, regardless of condition, require a Return Merchandise Authorization (See Above)

Non Returnable Merchandise

  • New functional autoclaves that have had water placed in the chamber or reservoir.
  • Special orders and optional accessories. Examples include custom upholstery, colors, sizes or a specific option that is compatible only with a specific product.
  • Most repair parts. Call for further detail.
  • Individual items priced less than $25.00

Refund Processing

  • After processing your Return Merchandise Authorization, you should expect to receive a refund from 10 to 25 days after Booth Medical has taken possession of the returnable merchandise.
  • The refund period includes the transit time to receive your return (2 to 10 business days), the time it takes to process your return once it's received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • All refunds are handled on a case-by-case basis.

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